Enterprise ITSM Service Operations Lab
Enterprise service-management simulation covering Incident, Problem, Change, P1 response and Known Error / KEDB workflows.
Dublin, IrelandOpen to Cloud & IT RolesITSM • Azure • Infrastructure
3+ years of enterprise IT operations experience, now building hands-on Azure infrastructure capability in Dublin. Combining production service-management experience with cloud engineering, governance and architecture.
Recruiter snapshot
Professional summary
I'm Samil Mahapatra, based in Dublin with 3+ years of enterprise IT operations experience at Hexaware Technologies, where my work centred on incident, problem and change management, P1 / major incident coordination and operational documentation.
I'm now building hands-on Azure infrastructure capability alongside an MSc at Dublin City University — combining production service-management experience with cloud engineering, governance and a clear path toward cloud architecture.
Career direction
Grounded in real enterprise IT operations experience, and building toward cloud infrastructure and architecture with clear intent.
Core focus areas
Specialising across the disciplines that modern organisations need to run cloud safely and at scale.
Incident, problem and change management practices built on real enterprise production operations experience.
Coordinating P1 / major incident response, communication and service restoration across technical teams.
Developing hands-on Azure infrastructure, networking, identity and monitoring capability through structured labs.
Windows Server, Active Directory, endpoint management and networking fundamentals for enterprise support.
Building PowerShell tooling and automation to reduce repetitive operational tasks and manual effort.
KEDB, runbooks, knowledge articles and operational documentation that keep environments understandable.
Featured work
Enterprise service-management simulation covering Incident, Problem, Change, P1 response and Known Error / KEDB workflows.
Azure infrastructure environment focused on compute, networking, access control, monitoring and troubleshooting.
End-to-end enterprise operations environment combining identity, endpoints, networking, ITSM, automation, monitoring and Azure.
Certifications
Microsoft
Microsoft
Microsoft
Microsoft
References
Professional trust matters. References and approved recommendations can be provided when appropriate, and this section will grow as my cloud career develops.
References from previous professional environments can be provided during a formal hiring process when requested.
Academic or project-based references may be shared where relevant to cloud, governance, research, or technical collaboration.
Approved public recommendations will be added here once they are received and permission is confirmed.
For recruiters & hiring managers
Open to cloud engineering, cloud operations, governance, security-focused and junior cloud architecture opportunities in Ireland.