Experience
Enterprise IT operations, moving into cloud
A truthful view of my professional service-management experience and my active transition into Azure cloud engineering.
Hexaware Technologies
Enterprise IT Operations / IT Service Management
Worked within enterprise IT operations and service management, focused on keeping production services stable and coordinating structured incident, problem and change activities.
- Managed and coordinated incidents across enterprise production environments.
- Supported Problem Management and recurring-issue investigation processes.
- Participated in structured Change Management activities.
- Coordinated P1 / Major Incident communication and service-restoration activities.
- Maintained Known Error / KEDB documentation and operational knowledge.
- Worked across technical teams and stakeholders during service-impacting incidents.
- Supported operational documentation and post-incident follow-up.
Cloud Engineering Transition
Building on enterprise IT operations experience, I am developing practical capability across Azure infrastructure, networking, identity, monitoring, governance, automation and cloud architecture through structured hands-on labs and portfolio projects.
Enterprise IT operations
Approximately three years of enterprise IT operations experience at Hexaware Technologies, working across incident, problem and change management, P1 / major incident coordination, KEDB documentation and stakeholder communication in production environments.
Current academic path
Completing an MSc in Electronic and Computer Technology at Dublin City University, strengthening my technical foundations while building hands-on cloud skills alongside formal study.
Cloud career direction
Now developing hands-on Azure infrastructure capability and building toward cloud infrastructure and, longer term, cloud architecture roles — carrying operational discipline into the cloud.
How I work
A practical work style built on clarity, service-management discipline, and steady, hands-on learning.
Documentation-first mindset
Capturing decisions, configurations, and runbooks so environments stay understandable and auditable.
Service-management discipline
Applying structured incident, problem and change practices from real enterprise operations experience.
Calm under pressure
Coordinating major incident response and communication while keeping stakeholders informed.
Clear communication
Explaining technical work plainly to teammates, stakeholders, and non-technical audiences.
Learning by building labs
Reinforcing cloud concepts through hands-on Azure and infrastructure labs rather than theory alone.
Ireland-focused career direction
Building skills aligned to the cloud, infrastructure, and operations roles offered by Irish and EU employers.
Let's talk about where I can add value
Open to enterprise IT operations, cloud engineering, infrastructure and ITSM opportunities across Ireland and the EU.